Emergency 01482 223688
Out of hours 01482 223688
Park Street Hospital 01482 223688
Cottingham Surgery 01482 843210
Beverley Road Surgery 01482 854422
Anlaby Surgery 01482 655333
Holderness Road Surgery 01482 797007
Thorngumbald Surgery 01964 601607

We are open and COVID-19 SECURE. Click here to find out more

Have Your Say

Read some of our client testimonials and have your say

"I took our lovely dog Blue to this vets a few weeks ago now to be heartbreakingly put to sleep. I cannot thank the staff enough there for their kindness and compassion. They made sure our Blue was treated with dignity and respect throughout this time. I was allowed to love him all of the time and they were so fabulous as I was obviously distressed. I cannot remember the Vets name or the receptionist/Nurse at the desk but do remember Laura who was the most caring and kind Nurse and nothing was too much trouble for them. They understand that these are our family members not just pets. Fabulous staff and there was no rush. My children and Grandma miss him so much but this surgery was brilliant at a difficult time. Thank you! You are special people."

Joanne StephanieHull

"Our beloved Labrador, Bella, has received various treatments from the vets over a few years, unfortunately she took a turn for the worst on Monday and a lovely vet and nurse came to our house to put her sleep. They were so understanding and compassionate and gave us so much time to be with her and allowed us to surround her during her last moments. Although extremely upsetting, it was the most perfect way to say goodbye and she was able to stay on the comfort of her bed the whole time. We even received a card the day after! Thank you for your lovely care and compassion."

Sophie HowlettHull

"My family have been using Kingston Vets since the days of Mr Terry. The staff there have always been wonderful with pets and will take time to talk with you, answer questions and offer support. They explain treatment options available and talk about the health issues of your pets in plain language, without pushing you to the most expensive treatment. They are also wonderful in dealing with difficult animals (I should know, I have one). I can't fault them and have recommended the practice to others without hesitation."

Trina BriglinHull
Leave us a Review

We Value Your Feedback

Would you like to give us your feedback and the chance to win £200 in vouchers?

We currently take part in a National Vet Survey where each month one lucky client will win £200 in vouchers simply by giving their feedback. It should take no more than 2 minutes and helps us to improve our service to you.

To take the survey please select your local practice below.

Anlaby Survey
Beverley Road Survey
Cottingham Survey
Holderness Road Survey
Park Street Survey
Thorngumbald Survey

Complaints Procedure

We are passionate about the quality of service that we provide. We hope that all of our clients are delighted with the quality of service we have provided. If you feel that this is not the case, we encourage you to bring it to our attention and we will endeavour to address any issues that you have.

We obviously hope to be able to resolve minor issues at the branch on the day. If you feel that you have a more serious complaint, please put it in writing to:

Complaints (Louise Jackson)
Kingston Veterinary Group Ltd
1-2 Park Street

Or by email: Clientcare@kingstonvet.co.uk

Please state clearly your pet’s name and your name and address. If you have moved or changed surname recently please also provide previous details so that we can identify the correct clinical records. We will respond in writing to your complaint once we have discussed any issues with all staff members involved and considered our position. This usually takes 3-4 working days. If it is going to take longer than this, if for example a staff member concerned is on annual leave or has left our employment we will write to you and inform you of this and provide you with a realistic timescale in which to expect a response.

Please refrain from phoning or try to do it face to face, without writing in first, so that we can collate all the information that we need to respond appropriately. The reception team in particular, will not be qualified or informed enough to respond.

If Mrs Jackson cannot resolve your complaint to your satisfaction, she will refer the case to one of the directors.

If we have still not resolved your complaint to your satisfaction you can make a formal complaint to our governing body.

Their address is:

Professional Conduct
Royal College Of Veterinary Surgeons
Belgravia House,
62-64, Horseferry Road

We will not discuss clinical aspects of a case without giving our staff an opportunity to give their version of events, and without examining all of the relevant clinical records.

If you are not the owner of the pet in question, we will not discuss the case with you at all, without the owner’s express written permission.

If your pet has been seen by another veterinary practice subsequently, we will need to obtain the clinical notes from that practice before discussing the complaint with you.

You can request copies of clinical records for your retention. We retain the originals for a minimum of 6 years.